Understanding My bill

 Every bill consists of numbers of rows and columns. Each one of them displays a different number or figure.

 In order to know the total amount of your bill, you've first to know what are the main elements of it.

 The followings are the main elements of each bill:

1)     Monthly Tax (it is fixed and its value is depend upon your subscription power).

2)     Stamp Tax  = 1000L.B.P

3)     Rehabilitation Tax (it is a fixed monthly tax equal to 5000L.B.P for those for subscriptions less than 5k.v.a , and it is equal to 10000L.B.P for the subscriptions >  than 10k.v.a .

     Knowing that 10k.v.a = 100amp. / 110v &  50amp. / 220v.

4)     The price of the consumed energy which is calculated according to the following table:                                                                                                         

 5)     TVA Tax = to 10% of the total amount of the above mentioned elements (1, 2, 3&4).

     Finally the total amount of your bill that you should pay is equal to the sum of the elements (1, 2, 3, 4 &5).

How to read my meter?

There are many different types of meters, but all of them, whether digital or mechanical, serve to measure your energy consumption by using cumulative meters.

The mechanical type (which is used in Lebanon on a wide scale) has a metallic wheel which keeps on rotating as long as the subscriber consumes energy.

 The number that the meter displays is the cumulative number of kilowatts-hours consumed from the date of installation of the counter.

Some meters have special counters whose index should be multiplied by 10. For more details on how to read your meter, don't hesitate to ask any of EDL's collectors to help you understand your meter better.

How to report an outage?

By calling 1707, EDL's hot line (from any fixed or mobile phone), you can report any electrical outage.

When calling 1707, the operators will convey your request or complaint to the appropriate responsible.

 Within 72 hours, you will receive a call from EDL, to check whether your problem has been solved and your request properly addressed.

   Whenever you notice anything abnormal with your subscription or in your region, don't hesitate to call us, we will be  happy  to serve you.

  How to complain?

• By calling (from any fixed or mobile phone) 1707 EDL's hot line

• By sending any written letter to the cabinet of the director (DIWAN) , located in EDL's main bldg. 12th floor

 My neighbors have power, why don't I?

Sometimes there's a blown fuse in a transformer or damage done to the line serving your home. But we also may have to isolate a small section of line to work on a problem, even while power has been restored to other parts of the same line.

Do certain customers get priority in having their power restored after an outage?

When several customers living within the same neighbourhood are affected during a storm, or other cause of power failure, they are generally served by a common line repairing this line means restoring power to all customers affected simultaneously. When customers living within the same neighbourhood are affected, different factors such as total time without power and distance from the working crew are taken into consideration. When scattered outages occur we do give weighted consideration to people on life support systems.

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